1.Acceptance and Eligibility

Visitors accept the sections of these Terms that concern the Website by using it. Clients accept the Terms in full, expressly and in writing, at onboarding: before we provision an Account you receive an order confirmation that references these Terms, including the sections on suspension and termination, limitation of liability, indemnity and governing law, and you accept by signing it or by written confirmation from your onboarding email address. We do not provide Accounts to anyone who has not accepted the Terms in this way.

The Services are provided exclusively for business purposes to media buyers, agencies and other commercial advertisers, not to consumers. By requesting access you confirm that you are at least 18 years old and act in the course of a trade, business or profession. Where an individual requests access on behalf of a company, that company is the Client, and the individual represents and warrants that they are authorised to bind it. We may decline any prospective Client at our discretion, including where we cannot complete our compliance review or consider the intended use to carry legal, regulatory or reputational risk.

2.Definitions and Scope of the Services

Krög Digital gives Clients access to advertising Accounts opened under our agency and partner relationships with the Platforms. Accounts remain the property of the relevant Platform; you receive a limited, revocable, non-exclusive and non-transferable right to use them for lawful advertising under these Terms and the Platform Policies, and acquire no ownership of any Account, its data or any relationship with the Platform. Available Platforms and features may change over time, and information about them on the Website is indicative, not a binding offer. Capitalised terms have the following meanings.

• "Krög Digital", "we", "us": Krog Digital, the company operating the Website and providing the Services.
• "Client": a business customer accepted by us that uses the Services.
• "Visitor": any person who browses the Website without necessarily being a Client.
• "you": the Client or the Visitor, as the context requires.
• "Website": the website at krog.digital and its subpages.
• "Services": the provision of access to Accounts on the Platforms, with related onboarding, top-up, replacement and support services.
• "Platforms": the advertising platforms on which Accounts are opened under our agency or partner relationships, including Meta, Google, TikTok, Taboola, Outbrain, MediaGO, DV360 and any other platform we make available.
• "Platform Policies": the advertising policies, terms, community standards, partner programme rules and other rules issued by a Platform, as amended from time to time.
• "Account(s)": an advertising account, business profile or similar asset opened on a Platform under our agency or partner relationship and made available to a Client.
• "Prepaid Balance": funds paid by the Client in advance and allocated to an Account, out of which advertising spend and the applicable Commission on that spend are settled.
• "Commission": our fee, calculated as a percentage of the advertising spend delivered through an Account, as described in the section on fees.

3.Onboarding and Compliance Review

Before we provision an Account, and at any time afterwards, we may ask for information about your business, its beneficial owners and representatives, the products you advertise, the markets you target, your landing pages and your history on the Platforms, including identity and company documents (KYC checks) and evidence of required licences. You must provide accurate, complete and current information and update us promptly when it changes. We may verify it against public and third-party sources and share relevant details with Platforms where required for Account approval.

We may refuse, delay or limit onboarding, and decline any campaign, vertical or market, without giving reasons. We will refuse or discontinue service where onboarding cannot be completed, where the intended use would breach Platform Policies or applicable law, where there is fraud or sanctions exposure, or where we consider the use to carry unacceptable reputational risk.

4.Platform Policies and Prohibited Uses

You must comply at all times with the Platform Policies of every Platform on which you use an Account and with all laws applicable to you, your advertising and the markets you target. Platform Policies change frequently and it is your responsibility to keep informed; where a Platform Policy is stricter than these Terms, it prevails. Each of the following is a material breach. You must not use the Website, the Services or any Account to:

• Advertise products or services that are illegal in the market you target, including unlicensed pharmaceuticals, weapons, drugs and unregulated financial products.
• Make deceptive, misleading or unsubstantiated claims, or use cloaked landing pages or fake endorsements.
• Circumvent Platform enforcement or review systems, including through cloaking, redirect chains, IP filtering or prohibited automation.
• Distribute malware, phishing content or code designed to harm devices or steal data.
• Advertise counterfeit goods or infringe intellectual property rights.
• Promote adult content, gambling, cryptocurrency or other restricted verticals where a Platform prohibits them or requires a certification you do not hold.
• Use an Account for a business other than the one disclosed to us, share access with unauthorised persons, or resell or sublicense access without our written permission.
• Breach sanctions, export-control or anti-money-laundering laws, or expose us or a Platform to such a breach.
• Scrape, probe or disrupt the Website, or attempt unauthorised access to our systems.

5.Client Responsibilities

You are solely responsible for the advertising content you run, including creatives, targeting, landing pages and any offer promoted through an Account, and for its compliance with Platform Policies and with consumer-protection, advertising, privacy and sector-specific law. You must hold, and on request evidence, all licences, permits and Platform certifications required in the markets you target.

You are responsible for all taxes arising from your own business and advertising activity, including digital services taxes, VAT or sales taxes that a Platform passes on. You must keep your access credentials secure and notify us immediately of any suspected unauthorised access to an Account.

6.Fees, Commission and Payment

We charge a Commission on the advertising spend delivered through the Accounts we provide. It starts at 2.5%; your rate follows the pricing published on the Website and the written confirmation we send you before the relevant Prepaid Balance is funded. Commission is calculated on delivered spend only and is settled against your Prepaid Balance as spend occurs; no Commission is charged on funds that are never spent.

The Services are prepaid. You fund a Prepaid Balance by transferring the agreed amount to us; once payment has cleared we allocate the full amount to your Account, and top-ups follow the same process. We are not obliged to allocate funds or keep an Account live where a payment has not been received in full or has been reversed or disputed.

We issue invoices in accordance with applicable United States tax and accounting rules. Fees exclude sales, use, value-added, goods-and-services and similar taxes, which are added where required by law; if you are established outside the United States you may need to self-assess VAT, GST or similar taxes under the rules of your own country and must provide a valid tax identification number on request. Bank, currency-conversion and payment-provider charges are borne by you, and we are not responsible for exchange-rate movements applied by Platforms or payment providers. Overdue amounts may bear interest at the maximum rate permitted by applicable law, and we may suspend the Services until payment is received.

7.Delivery Times

Accounts are typically live within 2 to 3 business days (Monday to Friday, excluding United States federal holidays) after we have accepted your request, completed our compliance review and received cleared payment for your initial Prepaid Balance. This is an estimate, not a guarantee: Platform review queues, additional verification requests, incomplete information or events outside our control can extend it. We will inform you of material delays, but a delay does not entitle you to compensation beyond the return of any Prepaid Balance not yet allocated to an Account.

8.Account Suspensions and the 30-Day Refund Guarantee

Platforms may restrict, suspend or disable Accounts at any time under their own procedures, often without giving detailed reasons, and we do not control these decisions. We will use reasonable efforts to appeal a suspension where an appeal is available and has a realistic prospect of success, but cannot guarantee its outcome or timing.

We offer a 30-day refund guarantee. If an Account we provided is suspended or disabled by a Platform within 30 calendar days of going live, you may request a refund, and we will grant it provided that all of the following conditions are met:

• You complied with the relevant Platform Policies and these Terms, and the suspension was not caused by your ad content, landing pages, business practices, verification failures, chargebacks or any other act or omission on your side.
• You provided accurate and complete information at onboarding and used the Account only for the business, vertical and markets disclosed to and accepted by us.
• You did not share Account access with unauthorised persons or resell it.
• You send your refund request by email to hello@krog.digital within 14 calendar days of the suspension, including the Account identifier and any communication received from the Platform.
• You cooperate reasonably with any appeal or review process requested by the Platform.

9.Refund Assessment, Scope, Replacements and Support

We assess eligibility in good faith on the basis of the Platform's stated reason and your compliance record, and notify you of our decision within 10 business days of receiving a complete request. Where we have no evidence that you breached the Platform Policies or these Terms, the refund is granted. If we refuse, we give written reasons; you may respond with further information within 10 business days, after which we confirm our final decision in writing.

An approved refund covers the unspent portion of your Prepaid Balance in the suspended Account; because Commission is charged only on delivered spend, no Commission is owed on that portion. Delivered spend, Commission on it, bank and payment-provider charges and Platform taxes or fees are not refunded. We pay approved refunds within 14 calendar days of approval to the payment method from which the funds were received, whether or not the Platform has yet released the unspent funds to us; recovering those funds from the Platform is our risk, not yours.

Instead of a monetary refund we may, with your agreement, provide a replacement Account on the same or a comparable Platform and transfer your unspent balance to it. You may decline the replacement and take the refund. If you accept it, the 30-day guarantee restarts when the replacement goes live, but applies only once per original Account. Outside the guarantee, we may offer replacements as a commercial courtesy, subject to availability and Platform approval, and may decline where the previous suspension indicates a policy, fraud or reputational issue.

We provide support primarily through Telegram, and also by email at hello@krog.digital, covering Account provisioning, top-ups, spend limits, access issues and Platform communications. We do not provide campaign management, creative or media-buying services unless separately agreed in writing. Any response times we publish or communicate are targets, not commitments.

10.Term, Suspension and Termination

These Terms apply from your first use of the Website or request for access and continue for as long as you use the Services or hold a Prepaid Balance with us. Either party may end the relationship at any time by formal notice under the Notices section. Termination does not affect rights or obligations that arose before it.

We may suspend or restrict your access to any Account or the Services with immediate effect where we reasonably believe you have breached these Terms or the Platform Policies, where a Platform requires it, where we detect fraud, chargebacks or sanctions exposure, where payment is overdue, or where continued service would create legal or reputational risk for us. We will inform you of a suspension and, where appropriate, of the steps needed to lift it.

On termination for any reason, your right to use the Accounts ends. We will return your unspent Prepaid Balance, less Commission on spend delivered up to termination and any other amounts you owe us, within 14 calendar days after the Platform has released the funds to us and settled pending charges; we will pursue that release diligently and keep you informed. Where termination results from your material breach, fraud or violation of Platform Policies, we may withhold amounts reasonably needed to cover losses, penalties or clawbacks imposed on us by a Platform as a result of your conduct. The sections on fees, intellectual property and confidentiality, data protection, disclaimers, limitation of liability, indemnity and governing law survive termination.

11.Intellectual Property and Confidentiality

The Website and its content, including text, design, logos, the Krög Digital name and any software or documentation we provide, are owned by or licensed to Krög Digital; you may not copy, modify, distribute or create derivative works from them without our written permission. You retain all rights in your advertising content, brand assets, landing pages and data, and grant us a limited licence to access, store and process them as needed to provide the Services, including submission to Platforms for review. Each Platform's marks and technology remain that Platform's property.

Each party will keep confidential the non-public information it receives from the other, including pricing, Account structures, Platform correspondence and performance data, use it only for the purposes of these Terms and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, is independently developed, or must be disclosed by law, a court or a regulator. We may disclose your information to Platforms, payment providers and professional advisers where needed to provide the Services or meet legal and compliance obligations.

12.Data Protection

Personal data we collect during onboarding and our relationship, including KYC information about your representatives and beneficial owners and the content of our communications, is processed as described in our Privacy Policy, available on the Website. You must ensure that you are entitled to share such personal data with us.

You are the controller (or, under U.S. state privacy laws, the business) for any personal data processed in your campaigns, landing pages, audiences, customer lists and pixel or conversion data, and you are responsible for its lawful collection and use. Where we process personal data on your behalf within an Account, we act as your processor or service provider, and the parties will conclude a data processing agreement meeting the requirements of applicable data protection law, including Article 28 GDPR and the CCPA/CPRA service-provider terms where they apply, available from us on request.

13.Disclaimers

The Services depend on third-party Platforms whose decisions we do not control. Except as expressly stated in these Terms, the Services and the Website are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law. We do not guarantee that any Account will remain active for any period, that any advertisement, landing page or business will be approved by a Platform, that any appeal will succeed, or that your campaigns will achieve any particular result. Nothing on the Website constitutes legal, tax or regulatory advice.

14.Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms, the Website or the Services, whether in contract, tort (including negligence) or otherwise, shall not exceed the total Commission you paid to us in the twelve months immediately preceding the event giving rise to the claim. This cap does not apply to our obligation to return unspent Prepaid Balance, to pay refunds under the 30-day guarantee, or otherwise to return funds that belong to you; those amounts are always payable in full.

To the same extent, we are not liable for any indirect, incidental, special, punitive or consequential loss, for loss of profit, revenue, business, goodwill or data, or for losses caused by Platform suspensions, Platform policy changes, delays in Platform review or release of funds, or your own breach of Platform Policies or applicable law. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for any liability that cannot be limited under applicable law. Where applicable mandatory law grants you rights that cannot be excluded or limited by contract, those rights are not affected by this section.

15.Indemnity

You will indemnify and hold harmless Krög Digital, its officers, employees and contractors against all claims, losses, damages, fines, penalties, chargebacks, clawbacks, costs and expenses, including reasonable legal fees, arising out of your advertising content, landing pages, products or services, your breach of these Terms or Platform Policies, your violation of applicable law, or any third-party or Platform claim relating to your use of an Account, including penalties, withheld funds or loss of agency status imposed on us by a Platform because of your conduct. We will notify you of any covered claim within a reasonable time and allow you to participate in its defence at your own cost, provided we retain control of any matter affecting our relationship with a Platform.

16.Force Majeure

Neither party is liable for failure or delay in performing its obligations, other than payment obligations, caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, government action, sanctions, strikes, and failures of public utilities, telecommunications networks or our payment or hosting providers. The affected party will notify the other promptly and use reasonable efforts to resume performance; if the event continues for more than 60 days, either party may terminate the affected Services by formal notice.

Force majeure never relieves us of our obligation to return unspent Prepaid Balance or to honour the 30-day refund guarantee. Platform decisions and policy changes are not force majeure events; they are addressed in the sections on suspensions, disclaimers and limitation of liability.

17.Changes to the Terms

We may update these Terms to reflect changes in our Services, the Platforms, the law or our business practices. The current version is always available on the Website with its "last updated" date, and non-material changes, such as clarifications or updated contact details, apply from publication.

Material changes affecting Clients take effect only after at least 30 days' notice by email and only once you have expressly accepted them in writing. If you do not accept, the previous version continues to apply to Prepaid Balances already funded, and either party may end the relationship under the termination section, with your unspent Prepaid Balance returned.

18.Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them, the Website or the Services are governed by the laws of the State of Alaska, United States, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If a dispute arises, the parties will first attempt to resolve it through good-faith negotiation, starting with a formal notice describing the dispute and a genuine effort to reach agreement within 30 days. Failing that, the state and federal courts located in Alaska have exclusive jurisdiction, and each party submits to the personal jurisdiction of those courts and waives any objection based on venue or inconvenient forum. To the extent permitted by applicable law, each party waives its right to a trial by jury in any proceeding arising out of or relating to these Terms, the Website or the Services.

The Services are provided to businesses only. Where applicable mandatory law nevertheless grants you rights that cannot be excluded by contract, nothing in this section removes them. We are not obliged to participate in alternative dispute resolution proceedings unless required by law.

19.General Provisions and Notices

If any provision of these Terms is held invalid or unenforceable, it applies to the maximum extent permitted by law and the remaining provisions continue in full force. These Terms, together with our Privacy Policy, our Cookie Policy, the pricing published on the Website and any written quotation or order confirmation, form the entire agreement between you and Krög Digital regarding the Services; a written quotation or order confirmation prevails over these Terms for the matters it specifically addresses. You may not assign your rights or obligations without our prior written consent; we may assign ours to an affiliate or successor in a merger, acquisition or sale of business, provided your rights are not reduced. Our failure to enforce a provision is not a waiver.

Formal notices, meaning notices of termination, notices of dispute and refund requests, are effective only when sent by email: to us at hello@krog.digital, and to you at the email address you provided during onboarding. They are deemed received on the business day after sending. Telegram is valid for operational communications and support only; a message sent solely through it is not a formal notice.

20.Contact

If you have questions about these Terms, the Services or an Account, you can reach us through the following channels.

• Telegram: the contact link published on the Website (primary channel).
• Email: hello@krog.digital
• Postal address: Krog Digital, 1101 N Muldoon Rd, Anchorage, AK 99504, United States.
• Registration no.: 35-482154841